Service & Support

Technical Support

Nellcor products
Call 1-800-NELLCOR or 1-800-635-5267, option 3

Puritan Bennett acute care equipment
Call 1-800-255-6774

Nellcor Technical Service
Help for your Nellcor products is just a phone call away.

Technical Service supports Nellcor oximetry products and monitors as well as certain temperature management and airway products, including:

• Shiley^® tracheostomy and Mallinckrodt^® endotracheal tubes
• Temperature products and accessories
• Intensive Care Systems products, such as infant feeding tubes and suction catheters
• DAR^™ filters
• Stopcocks

Our knowledgeable Technical Service Assistants are here to assist you Monday through Friday from 6 a.m. to 4 p.m. Pacific Time. If your questions require more detailed support, you will be promptly transferred to one of our experienced Clinical Service or Technical Service Specialists.

After-hours Support
An on-call Technical Service Specialist is available for after-hours, emergency support for Nellcor oximetry products by calling 1-800-635-5267, option 3.

International Support
If you need support and you are located outside the United States, click here to find the Tyco Healthcare office near you.

Puritan Bennett Technical Support

Puritan Bennett Technical Support Engineers and Clinical Product Specialists take pride in their role as the voice of the customer. Our professional and courteous staff work as your advocates to get answers and solutions to your specific questions, 24 hours a day, seven days a week.

Armed with product knowledge
Technical support is your direct resource when you need a quick answer. Our staff is familiar with the most current developments in our products and can readily answer your questions.

Our technical support staff also works to ensure customers better understand how to use our products as well as the science behind them. That means that from the moment you call technical support, our engineers work hard to answer your questions. If an engineer can't answer your question, he or she has immediate access to Puritan Bennett's extensive internal resources, including our knowledgeable hardware, manufacturing and research and development staff.

Our engineers work regularly with hospital staff including: respiratory therapists, nurses, physicians and clinical engineering. We also work closely with durable medical equipment providers and consulting firms designing new facilities for hospital networks.

Online technical support is available 24/7 via the SolvIT^™ Center Knowledge Base.

Please note: Telephone support for bi-level & CPAP devices, and spirometry is available Monday through Friday, 6AM to 4PM, Pacific Time (Carlsbad, CA).

We also offer an additional online self-service channel for obtaining a RGA to return CPAP and Bi-Level devices via the Covidien Online RGA System at http://onlinerga.covidien.com/respiratory/.

For any questions about your Puritan Bennett acute care equipment, call us at 1-800-255-6774.

If you have a performance issue with an acute care ventilator, please do not send an e‑mail. Instead, please call 1-800-255-6774 for access to technical support.

For Technical Bulletins regarding Home Care Oxygen Therapy products, click here.